Warranty

Our Commitment
At Maven, we stand by the quality and durability of our products. Your satisfaction and peace of mind are our priorities, which is why we offer a one-year warranty coverage for your purchases. Please read the following warranty instructions carefully to understand the terms and conditions.

Warranty Period:
The warranty period for all Maven products is one year from the date of purchase.

Warranty Coverage:
Our one-year warranty covers manufacturing defects and faults in workmanship. This includes issues related to materials, construction, and production errors that affect the product's intended use.

Exclusions from Warranty Coverage:

  • The warranty does not cover damage or defects resulting from misuse, abuse, accidents, alterations, negligence, or normal wear and tear.
  • Damage caused by external factors, such as fire, water, or natural disasters, is not covered.
  • Any unauthorized modifications or repairs made by third parties will void the warranty.

Making a Warranty Claim:

  • If you believe your product is eligible for a warranty claim, please contact our customer support team at service@mavensafetyshoes.com to initiate the warranty process.
  • You may be asked to provide proof of purchase, such as an order number or receipt.
  • In some cases, you might need to return the product to us for inspection. Our team will provide you with further instructions for this process.

Resolution of Warranty Claims:
If your warranty claim is approved, we will either repair the product, replace it with a similar item, or issue a refund, depending on the nature of the defect and the available stock.

Duration of Warranty Services:
We aim to resolve warranty claims promptly. However, the time required for the resolution may vary depending on the complexity of the issue.

Customer Responsibility:
To ensure the warranty process runs smoothly, it is essential to follow any instructions provided by our customer support team and to maintain proof of purchase for your product.

Additional Policy:
In addition to the one-year warranty, we also offer a 30-day easy return and refund policy. If, within 30 days of your purchase, you are not completely satisfied with your product, you can return it for a full refund. Please contact our customer support team for return instructions.