Frequently asked questions
How do Maven Safety Shoes fit?
Most of our shoes and boots fit true to size. If you have wider feet or prefer a roomier fit, we recommend choosing a half size up.
You can also check the Size Guide on each product page before ordering for detailed sizing information.
Are Maven Safety Shoes ASTM rated?
Many of our safety shoes and work boots are designed and tested to meet applicable ASTM F2413 safety footwear requirements. Safety features vary by product, so please check the individual product description for the specific safety rating and protection offered.
If you need documentation for workplace or employer requirements, please contact us at service@mavensafetyshoes.com.
Do you offer wide sizes?
We currently do not offer dedicated wide-width sizing. However, many of our styles have a relatively roomy toe area.
If you have wider feet, we generally recommend choosing a half size up for additional room.
Are your work shoes waterproof?
Water protection varies by style. Some of our work boots and shoes feature water-resistant uppers designed to help protect against light rain, splashes, and everyday workplace moisture.
Unless a product is specifically described as waterproof, it should not be considered suitable for prolonged exposure to water or full submersion.
Are your shoes slip-resistant?
Only selected Maven Safety Shoes styles are designed with slip-resistant outsoles. Products with this feature are clearly identified as Slip-Resistant or Non-Slip and can be found in our Slip-Resistant Collection.
If slip resistance is required for your workplace, please choose a style from this collection and review the individual product details before purchasing.
How long does shipping take?
Most orders are processed within 1–2 business days.
For the contiguous United States, delivery typically takes approximately 3–5 business days after processing. Alaska and Hawaii orders generally take approximately 4–6 business days after processing.
You will receive a shipping confirmation email with tracking information once your order has shipped.
How much does shipping cost?
All U.S. orders include FREE FedEx Express Shipping
International shipping rates are calculated at checkout.
How can I track my order?
Once your order ships, we'll send you a shipping confirmation email containing your tracking information.
You can also use the “Track My Order” option through the chat icon on our website.
Do you ship internationally?
Yes. We currently ship to the Canada, United Kingdom, Australia, and New Zealand.
International shipping costs are calculated at checkout based on your destination and order.
Can I change or cancel my order?
We process orders quickly, so we cannot guarantee that an order can be changed or canceled once it has been placed.
If your order has already entered processing or shipping, you may need to wait until it arrives and then follow our return or exchange process.
What if my package is lost or missing?
If you experience a delivery issue, please contact us at service@mavensafetyshoes.com.
Our team will work with the shipping carrier and handle the package claim on your behalf. Approved missing or lost package claims will be resolved with a replacement order.
Why did I receive only part of my order?
Orders containing multiple items may occasionally ship separately or arrive in multiple packages.
Check your shipping confirmation emails for the items included in each shipment and their corresponding tracking information.
What is the return policy?
Eligible products can be returned within 30 days of delivery for a refund.
Items must meet our return requirements and clearance sale items are not eligible for return. Original shipping charges are non-refundable.
Refunds are issued to the original payment method after the return has been processed.
Can I exchange my shoes for a different size?
Yes. If you need a different size, contact us at service@mavensafetyshoes.com within 30 days of delivery.
Products must be unused and in new condition. Our customer service team will provide available replacement options and help you with the exchange process.
Who pays for return shipping?
For standard returns and exchanges, customers are responsible for return shipping costs.
If you received a damaged, defective, or incorrect item, please contact us before returning anything so our team can assist you.
How long does it take to receive my refund?
Once your refund has been issued, please allow up to 5 days for it to appear on your account, depending on your bank or payment provider.
Refunds are issued to the original payment method.
Do Maven Safety Shoes come with a warranty?
Yes. Our warranty covers qualifying defects in materials and workmanship for one year from the original purchase date.
To submit a warranty claim, email service@mavensafetyshoes.com with your order information, a description of the issue, and clear photos showing the defect.
How should I care for my Maven work shoes?
Regular cleaning and proper storage can help extend the life of your footwear.
Care requirements may vary depending on the upper and outsole materials, so we recommend following our Shoe Care Guide and avoiding harsh chemicals, excessive heat, or prolonged soaking unless specifically appropriate for your footwear.
Can I use a discount code on my order?
If you have a valid promotional or discount code, enter it during checkout.
Some products or promotions may be excluded, and discount codes cannot be applied retroactively to orders that have already been placed.
Do you offer gift cards?
Yes. Maven Safety Shoes offers digital gift cards.
After purchase, the digital gift card is sent to the email address provided at checkout. You can forward the email to the recipient or print it if you'd prefer to give it in person.