Shipping Policy

Order Processing

Orders are typically processed and shipped within 1–2 business days, excluding weekends and U.S. federal holidays.

Processing may take longer during busy periods, sales events, or due to circumstances beyond our control.

Once your order ships, you’ll receive a shipping confirmation email with tracking information.

U.S. Shipping

FREE FedEx Express Shipping

Shipping Cost: FREE
Carrier: FedEx Express
Estimated Transit Time: 3–5 Business Days
Tracking: Included

We offer FREE FedEx Express shipping on all U.S. orders, with no minimum purchase required.

The 3–5 business day estimate starts after your order ships and does not include the 1–2 business day processing time.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier service disruptions, customs clearance, holidays, delivery to remote areas, or other circumstances beyond our control.

Alaska & Hawaii

Orders shipped to Alaska and Hawaii also qualify for FREE FedEx Express shipping.

Shipping to Alaska and Hawaii may take slightly longer than shipping to the contiguous U.S., depending on the destination and carrier’s delivery routes.

International Shipping

We currently ship to the following countries outside the U.S.:

Canada, Australia, New Zealand, and the United Kingdom.

Shipping Cost: $10
FREE Shipping on Orders of $100 or More
Estimated Transit Time: 5–8 Business Days

International transit times are estimates and may vary depending on the destination, customs clearance, and local carrier service.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.

These charges are not included in the product price or shipping cost and are the customer’s responsibility.

If you refuse an international shipment because of customs duties, taxes, or other import charges, you may be responsible for any resulting costs, including the original shipping cost, customs fees, and return shipping costs. Applicable charges may be deducted from your refund.

Shipping Carriers

We primarily use FedEx Express for U.S. orders.

For international orders or when needed, we may also use DHL or UPS, depending on the destination, package size, and available shipping services.

Maven Safety Shoes selects the carrier and shipping service for each order.

Tracking & Notifications

Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to track your package.

Tracking updates may not appear immediately after your order ships. Please allow time for the carrier to scan your package and update its tracking system.

Split Shipments

Orders with multiple items may ship in separate packages so available items can reach you sooner.

If your order ships in multiple packages, we’ll send tracking information for each package as it becomes available.

There is no additional shipping charge for split shipments.

Shipping Restrictions

We do not ship to P.O. boxes. Please provide a valid street address at checkout.
We do not currently ship to U.S. territories or APO/FPO addresses.
We do not ship to countries or regions subject to applicable shipping or trade restrictions.

Address Changes

Please double-check your shipping address before placing your order.

If you need to change your address, contact us as soon as possible. We’ll do our best to update it before your order ships, but we cannot guarantee address changes once your order has been processed or shipped.

You may be responsible for additional shipping costs if the address provided at checkout is incorrect or incomplete.

Lost, Damaged, or Stolen Packages

Please contact us if there’s a problem with your delivery.

Maven Safety Shoes will make reasonable efforts to help with carrier investigations and claims for packages lost or damaged in transit.

Maven Safety Shoes is not responsible for packages lost or stolen after the carrier confirms delivery, or for delivery problems caused by an incorrect or incomplete shipping address provided by the customer.