Shipping Policy
When Will My Order Be Shipped?
Our goal is to deliver your order as quickly as possible. Most orders are processed and shipped within 1-2 business days.
You can check the order status from within your account by clicking on 'Orders' after you login to your account.
How Do You Ship & How Much Does It Cost?
| Shipping Method | Shipping Cost | Delivery Time | |
| Continental US | FedEx / DHL Express |
$10(Orders under $100) Free(Orders $100+) |
3-5 Business days |
| Hawaii & Alaska | FedEx / DHL Express |
$15(Orders under $100) Free(Orders $100+) |
4-6 Business days |
*Please note that Express shipping services, such as FedEx or UPS, are unable to deliver to P.O. Boxes.
How Do I Change My Shipping Address?
You can change your shipping address before your order ships. Reach out to us at service@mavensafetyshoes.com and we will do our best to resolve it.
Why Is My Order Being Shipped In Different Packages?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.
Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
What Happens If My Order Gets Stuck Or Lost In The Mail?
If your package is missing and you think it may be lost, we'll figure it out.
First double-check the address information on your order as there are instances when it auto-filled incorrectly by your browser or through Apple Pay and you didn't notice it at checkout.
If address information is correct, check if it was delivered to the correct address. Sometimes your neighbor might have it but they haven't gotten around to giving it to you yet.
If it doesn't turn up, let us know and we'll see if we can assist in the search via service@mavensafetyshoes.com
Will I Be Charged For Customs And Taxes?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Do You Ship Internationally?
In short, yes to most parts of the world. Here are our international shipping specifics and pricing.
| Shipping Method | Shipping Cost | Delivery Time | |
| Canada | UPS / DHL Express |
$15(Orders under $100) Free(Orders $100+) |
4-6 Business days |
| United Kingdom | Royal Mail |
$15(Orders under $100) Free(Orders $100+) |
7-10 Business days |
| Australia / New Zealand | FedEx |
$15(Orders under $100) Free(Orders $100+) |
5-7 Business days |
| Other Countries | FedEx / DHL Express |
$20(Orders under $100) Free(Orders $100+) |
7-12 Business days |