Shipping Policy

How Do You Ship & How Much Does It Cost?

  • Standard Shipping (7-10 days): Free
  • DHL/FedEx Express Shipping (3-5 days): $10
  • Free Express Shipping on orders over $99

When Will My Order Be Shipped?

We send you emails updating you throughout the entire shipping process: order confirmation when we receive your order, when it's shipped out (with a tracking link) and when it gets delivered to you.

We send most orders within 2 days of you placing the order and it usually takes 2 - 5 days (Express Shipping) or 7-10 days (Standard Shipping) for it to be delivered with the US (unless the carrier faces any delays due to weather etc)

For international orders, it is safe to assume that it will take 5-10 (in some cases even 12) days from the time you place the order again, taking into account delays with the shipping carrier and at times, holdups at customs if any.

You can check the order status from within your account by clicking on 'Orders' after you login to your account.You can also add your tracking number on our website track order page.

How Do I Change My Shipping Address?

You can change your shipping address before your order ships. Reach out to us at service@mavensafetyshoes.com and we will do our best to resolve it.

Why Is My Order Being Shipped In Different Packages?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.

What Happens If My Order Gets Stuck Or Lost In The Mail?

If your package is missing and you think it may be lost, we'll figure it out.

First double-check the address information on your order as there are instances when it auto-filled incorrectly by your browser or through Apple Pay and you didn't notice it at checkout.

If address information is correct, check if it was delivered to the correct address. Sometimes your neighbor might have it but they haven't gotten around to giving it to you yet.

If it doesn't turn up, let us know and we'll see if we can assist in the search via service@mavensafetyshoes.com

Will I Be Charged For Customs And Taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.

We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Do You Ship Internationally?

In short, yes to most parts of the world. Here are our international shipping specifics and pricing.

  Shipping Method Shipping Cost Estimated Delivery
Canada Standard $5(Orders under $99)  10-12 Business days
DHL Express $15(Orders under $99) Free(Orders $99+) 6-8 Business days
United Kingdom Royal Mail $5(Orders under $99) Free(Orders $99+) 7-10 Business days
Australia DPEX $5(Orders under $99) Free(Orders $99+) 7-10 Business days
Other Countries Standard $20(Orders under $99) Free(Orders $99+) 10-12 Business days