Return & Refund
Returns
We are committed to total customer satisfaction. That's why we give you up to 30 days from the delivery date to return items that are in new, unworn condition with tags attached.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Damaged or Defective Product
We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.
Definition of a defective product:
A Defective Product is an imperfection in a product that has a manufacturing or design defect
Examples of what is not considered defective:
- Worn stitching, worn soles or frayed webbing due to normal wear
- Damage that is a result from misuse, normal wear and tear or damage occurred during storage
- Broken or damaged laces, lace retention devices and worn soles
- Improper fit. Fit is the responsibility of the owner.
- Comfort issues
If you feel your product is defective as a result of a manufacturing or design defect, please send an email to service@mavensafetyshoes.com.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@mavensafetyshoes.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@mavensafetyshoes.com
Shipping
To return your product, you should send us an email at service@mavensafetyshoes.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancellation
In order to provide our customers with the best shopping experience, our systems are automated and therefore orders cannot be cancelled after they are placed. If a cancel option appears next to your order in your order history section then you may cancel your order.
If you have any questions, please contact at service@mavensafetyshoes.com